Neighborhood Navigators

Help & Support

Everything you need to get going with Neighborhood Navigators — the volunteer field app for canvassing, calls, texts, petitions, and training.

Contact support

Need to reach us?

Support is handled right inside the app so we can see your committee and account and help you faster. Here's how:

1
Open the app
Launch Neighborhood Navigators and sign in.
2
Tap the “Me” tab
It's the person icon at the bottom right.
3
Tap “Contact support”
Send us your question — we'll follow up.
Tip: mention what you were doing when the issue happened so we can help quickly.

Getting started

You'll be up and running in a few minutes.

Request access

In the app, pick your committee or enter a join code on the sign-in screen.

Get approved

Your organizer approves your request. You'll be able to sign in once approved.

Sign in

Enter your email and password. Choose your committee if you belong to more than one.

See your work

Your assigned tasks appear on the Today tab. Tap one to begin.

Feature guides

Step-by-step how-tos for every kind of work.

🚪

Canvass door to door

  1. Open a Canvass task from Today.
  2. On the Brief step, review your walk list and the map of your turf, then tap Next.
  3. On the Do step you'll see Door X of Y. Pick an outcome chip (Spoke To, Not Home, Refused, Moved, and more), add notes, and optionally sign the person up as a volunteer.
  4. Tap Save & go to next door to record and advance. Repeat, then Submit.
📞

Phone bank

  1. Open a Phone bank task and read the disclosure and script on the Brief step.
  2. Tap Next, then tap Dial on the call card to place the call.
  3. Choose an outcome (Answered, No answer, Wrong number, Do-not-call).
  4. Tap Save & next call to log it and move to the next contact.
💬

Text bank

  1. Open a Text bank task to see the message template.
  2. Send personalized messages and work through replies in a guided queue.
  3. Opt-outs are honored automatically across providers — you don't have to track them.
✎

Petitions & signatures

  1. Open a petition task and review the ballot language and legal disclaimer.
  2. Look a signer up against the voter file.
  3. Capture a signature or a photo of a physical petition page, then Submit.
🎓

Training

  1. Open a Training task from Today, or go to Me → Trainings to revisit any course.
  2. Tap Start and work through the lessons and quiz.
  3. Your progress is saved automatically.
🧭

Find more work

  1. Tap the Opportunities tab to see open shifts and petitions your committee has posted.
  2. Tap any item to see details and Claim the ones that fit your schedule.

Good to know

Works offline

Rural turf, basements, dead zones — the app keeps working. Everything you capture is saved on your device and syncs automatically when you're back online. You never lose work. Watch sync status on the Me tab.

Your privacy

Voter data is scoped to your assigned turf. The GPS breadcrumb is off by default, opt-in twice, and only samples during an active canvass session — never in the background. Turn it on or off any time under Me → Share GPS with canvass results.

Frequently asked questions

Tap a question to expand the answer.

How do I get access to Neighborhood Navigators?
Your campaign or committee organizer invites you, or you can request access in the app by choosing your committee (or entering a join code) on the sign-in screen. Once an organizer approves you, sign in and your assigned work appears on the Today tab.
I'm signed in but I don't see any tasks. What now?
Assignments come from your organizer. If Today is empty, check back later or pull down to refresh. When new work is assigned you'll get a push notification (if you allowed notifications) — tapping it opens the task.
Does the app work without internet?
Yes. Neighborhood Navigators is offline-first. Knocks, calls, texts, and signatures you capture with no signal are saved in an encrypted database on your device and sync automatically the moment you're back online. You can watch sync status on the Me tab.
Is my location tracked?
Only if you turn it on. The GPS breadcrumb is off by default and requires two opt-ins: your committee enables it, and you switch it on under Me → Share GPS with canvass results. Location is sampled only while you're in an active canvass session — never in the background — and you can turn it off any time.
My entry didn't save when I tapped “Next.”
In a canvass or phone bank task, use Save & go to next door / Save & next call to record your work and move on. The Next button in the bottom-right advances the wizard step (to Submit) rather than saving the current door or call.
How do I switch committees or sign out?
Go to the Me tab and tap Switch committee or Sign out.
How do I review a training I've finished?
Go to Me → Trainings to reopen and review any course, including completed ones.
What devices are supported?
Neighborhood Navigators runs on iPhone and Android phones.
How do I contact support?
Open the app, go to the Me tab, and tap Contact support. Reaching us from inside the app lets us see your committee and account so we can help faster. See the section above for details.